Integral Hockey Stick Sales & Repair and Integral Hockey Group Privacy Policy

Our website address is: https://integralhockey.com

Who we are and what do we do?

Integral Hockey Stick Sales & Repair is part of the Integral Hockey Group Inc., which includes Integral Hockey Stick Sales & Repair International and Integral Hockey Stick Sales & Repair Direct. We have a presence in numerous countries, including Finland. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website in Finland when such data is subject to EU data protection laws. It also sets out your rights related to our processing of such personal information. By using our website, you agree to this privacy policy. 

Definitions 

• “Cookies” are small files placed on your computer, mobile device, or any other device by a website. They contain details of your browsing history on that website, among other uses.

• “data” means information that relates to an identified or identifiable individual such as you. 

• “Usage Data” refers to data collected automatically, either generated using the website or from the website infrastructure itself (for example, the duration of a page visit).

What data do we collect?

Integral Hockey Stick Sales & Repair collects the following data:

• Personal identification information (Name, Email Address, Phone Number, Country/region, City/Town).

• Information that you voluntarily provide us through our website.  

• IP Addresses.

• Usage Data. 

How do we collect your data?

You directly provide Integral Hockey Stick Sales & Repair with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.

• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

• Use or view our website via your browser’s cookies.

• Fill out and submit any of our website inquiry forms.

Integral Hockey Stick Sales & Repair may also receive your data indirectly from the following sources:

• Integral Hockey Stick Sales & Repair does not receive data from any third parties.

How will we use your data?

Integral Hockey Stick Sales & Repair collects your data so that we can:

• Contact you directly regarding any of our services you inquired about.

• Process your order, manage your account.

• Email you with special offers and news on other products and services we think you might like.

• Provide our services, including monitoring the usage of our services on our website. 

• For business transfers, including to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which your data is among the assets transferred.

• Comply with our legal rights and obligations and maintain our records. 

• When Integral Hockey Stick Sales & Repair processes your order, it may send your data to credit reference agencies and use the resulting information to prevent fraudulent purchases.

When do we disclose your data?

We may share your data in the following situations:

•  with service providers to monitor and analyze the use of our website for payment processing or to contact you.

•  in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

•  we may share your information with our affiliates, in which case we will require those affiliates to honour this privacy policy. Affiliates include our parent company and any other subsidiaries,  

•  we may disclose your data for any other purpose with your consent.

•  under certain circumstances, we may be required to disclose your data if required by law or in response to valid requests by public authorities (e.g. a court or a government agency) or if we, in good faith, believe that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the website, protect the personal safety of users of the website or the public or protect against legal liability.

How do we store your data?

Integral Hockey Stick Sales & Repair securely stores your data on a web hosting server in Toronto, Canada. We use end-to-end encryption and multiple firewalls to secure your data. You have a right to obtain details of the mechanism under which your data is transferred outside of the European economic area.

Integral Hockey Stick Sales & Repair will keep your data for a minimum of three years from the date of our last interaction with you and in compliance with our obligations under applicable laws, or for longer if we are required to do so according to our regulatory obligations or professional indemnity obligations, or where we believe necessary to establish, defend, or protect our legal rights and interests or those of others. 

Marketing

Integral Hockey Stick Sales & Repair would like to send you information about our products and services that we think you might like. If you have agreed to receive marketing, you may always opt-out at a later date.

You have the right at any time to stop Integral Hockey Stick Sales & Repair from contacting you for marketing purposes or giving your data to other members of the Integral Hockey Group.

If you no longer wish to be contacted for marketing purposes, please click here.

What are your data protection rights?

Integral Hockey Stick Sales & Repair would like to make sure you are fully aware of all of your data protection rights. You are entitled to the following:

The right to access – You have the right to request Integral Hockey Stick Sales & Repair for copies of your data. We may charge you a reasonable fee for this service.

The right to rectification – You have the right to request that Integral Hockey Stick Sales & Repair correct any information you believe is inaccurate. You also have the right to request Integral Hockey Stick Sales & Repair to complete information you believe is incomplete.

The right to erasure – You have the right to request that Integral Hockey Stick Sales & Repair erase your data, under certain conditions, such as where we no longer need it or if you withdraw your consent (where applicable).

The right to restrict processing – You have the right to request that Integral Hockey Stick Sales & Repair restrict the processing of your data, under certain conditions, such as where you contest the accuracy of that personal information or you object to us.

The right to data portability – You have the right to request that Integral Hockey Stick Sales & Repair transfer the data we have collected to another organization, or directly to you, under certain conditions.

Your right to withdraw consent – If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.

Your right to lodge a complaint with the supervisory authority –  If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the relevant supervisory authority.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. 

For further information, visit allaboutcookies.org.

How do we use cookies?

Integral Hockey Stick Sales & Repair uses cookies in a range of ways to improve your experience on our website.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Essential Cookies – these are cookies that are necessary for our website to function properly.

• Functional Cookies – Integral Hockey Stick Sales & Repair uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.

• Analytic Cookies – Integral Hockey Stick Sales & Repair uses these cookies to collect information about how you use our website—e.g., which pages you visit and if you experience any errors. They allow us to count visits and traffic sources so we can measure and improve the performance of our websites and content. For example, they help us to know which pages are the most and least popular and see how visitors move around the website. Some of our performance cookies are managed for us by third parties.

• Advertising Cookies – Integral Hockey Stick Sales & Repair uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Integral Hockey Stick Sales & Repair sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can change your preferences for cookies on our website and opt out of most third-party cookies (other than “essential” cookies that are necessary for our Site to function properly) through the Cookie Settings button; however, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Integral Hockey Stick Sales & Repair website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Integral Hockey Stick Sales & Repair regularly reviews its privacy policy and posts any updates on this web page. This policy was last updated on May 7, 2024. We reserve the right to revise this policy or any part of it from time to time. Please review the policy periodically for changes.

How to contact us

If you have any questions about Integral Hockey Stick Sales & Repair’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: Randy@integralhockey.com

Call us: +1 (778) 421-4040

Or write to us at: 4716 Roger St, Port Alberni, BC, Canada, V9Y 3Z2

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Integral Hockey Stick Sales & Repair has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Email: accessICOinformation@ico.org.uk

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF